Understanding Insurance PAS (Policy Administration Systems) #
Aging policy administration systems managing legacy blocks of closed business are creating an exponentially increasing drag on insurers' business processes—and hurting their ability to compete in an expanding global industry being revolutionized by digital transformation.
Equisoft works with dozens of global insurers across all regions that, like many in the industry, have 20, 30, even 40+ year-old legacy core systems. These aging life and annuity policy administration systems for insurance were initially developed with a closed-architecture and are hard-coded rather than rules-based, meaning the logic resides in the application programs and information can’t be shared with other platforms.
The legacy systems administer products but cannot be easily changed to accommodate new product features, benefits or riders. This makes it difficult for insurers to quickly adapt to changing market conditions, because changes to the application code are expensive and require intensive IT resources—if they are possible at all.
At a time when increased competition from traditional companies, threats from new digital-born start-ups, increased customer expectations, and a shifting regulatory environment are putting pressure on insurers to increase speed-to-market and improve customer experience, the older systems are proving to be an Achilles heel.
And, the more old systems that are part of an insurers business landscape, the bigger an issue it is to fully leverage change on the scale required to accelerate business value.
The Benefits of Upgrading Your Policy Administration System #
Today, more flexible, rules-based insurance Policy Administration Systems (PAS) make it easier to implement the changes necessary to develop new products and allow for faster and easier access to data.
But an insurer can’t stop there, they also need a strategy to consolidate their core systems and reduce the complexity of their aging insurance policy admin systems. Simpler is better.
Business rules make the platform more customizable, and changes can easily be made by the insurer—giving them ownership of the transformation.
Additionally, on a modern system, the Insurer Project Team can change products, screen fields, languages, currencies, transactions, and more, eliminating the need for large-scale IT resource investment and making it possible for Business and IT to collaborate on new product development.
Benefits of Modernizing Your Policy Administration System #
Improved Operational Efficiency
- Automation: Advanced automation capabilities reduce manual processes, minimize errors, and increase productivity.
- Streamlined Processes: Enhanced workflows and process optimization lead to faster policy issuance, claims processing, and underwriting.
Enhanced Customer Experience
- Personalization: More personalized and tailored customer interactions improve satisfaction and retention.
- Omnichannel Access: Support for multiple channels (web, mobile, call centers) provides consistent and convenient access to services.
Scalability and Flexibility
- Adaptability: More adaptable to new products, market changes, and business models.
- Scalability: Easily scale to accommodate business growth, whether through increased policy volumes or expanded geographic presence.
Data Integration and Analytics
Data Integration: Improved data integration capabilities with other systems and data sources enable better decision-making and analytics.Advanced Analytics: Enhanced analytics tools provide deeper insights into business performance, customer behavior, and market trends.
Why companies resist PAS modernization
Although there are proven benefits of implementing a modern insurance policy admin system, in many cases organizations have yet to make the decision to replace their legacy core platforms. Old systems are patched and upgraded on an as-needed basis, but these efforts are resource and cost intensive, and do little more than maintain the status quo.
And, even in the face of these issues, insurers have proven to be willing to live with the pain of operating jury-rigged legacy systems because they worry the risk of migrating their data, especially their closed books of business locked in their aging PAS, is too great.
In many cases, because PAS insurance modernization takes place so rarely and few leaders have experience with these types of projects, the decision to embark on a large-scale transformation gets deferred.
We talk to many insurers that see the issues, understand them, and choose the status quo over investing in meaningful transformation.” Says Mike Allee, President of UCT.
But after a phone call or two with our team of professionals, a growing number of executives are choosing UCT to help them navigate the uncertain waters of replacing these aging core systems.
Reducing modernization risk and accelerating digital transformation #
The best way for a company to mitigate the reasons to postpone an insurance legacy system modernization is to partner with a proven vendor who has demonstrated an ability to successfully implement solutions with a wide variety of life and annuity companies—who can provide guidance about identifying potential pitfalls and strategic insights into how to avoid them.
Working with one vendor on an end-to-end insurance policy admin system solution will relieve many integration headaches created by trying to fit disparate systems and approaches together. A comprehensive solution, like Equisoft/Manage, includes innovative front-end applications, extensive back-office services and a proven data migration expertise.
The implementation of a modern robust core system such as Oracle Insurance Policy Administration (OIPA) provides end-to-end processing capability throughout the entire policy lifecycle. Additionally, integrated sales tools (needs analysis, quoting and illustration and e-app) that work with the core policy admin jump start innovation and accelerate an insurer’s digital transformation.
Finding the right technology partner with the best set of solutions will enable insurers to leave behind their legacy infrastructure and start innovating on a modern system so they can begin reaping the benefits of enhanced business intelligence, increased speed-to-market, and enabling a world-class customer experience.
