Anthony O’Donnell
Executive Editor, Insurance Innovation Reporter
December 11, 2024
November 13, 2024
October 09, 2024
March 13, 2024
Host Anthony O’Donnell revisits conversations about the power of customer feedback, modernizing core platforms, and leveraging cutting-edge technologies. These usable strategic insights could be key to achieving your digital transformation.
February 14, 2024
Jennifer King, Vice President of Customer Experience at Boston Mutual, provides valuable insights into their decision to embark on a digital transformation and the essential considerations for new technologies that preserve a human touch.
January 10, 2024
Paula Bartgis, Chief Information Officer at Sun Life U.S., talks about creating synergies between business and technology, fostering a client-centered approach to innovation, and building a culture primed for change.
December 13, 2023
Susan P. Roberts, Head of Strategy and Transformation at John Hancock, shares insights into John Hancock's multi-year strategy to enhance the customer experience and enable teams to achieve bold targets through iterative processes.
November 08, 2023
Legal & General America is on a journey to transformthe user experience so that more families, individuals, and businesses can benefit from term life insurance in a way that works for them.
Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT in life & annuities and property/casualty.
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